Old Phone Channel
Ensure your network ports aren’t being blocked by Firewall / router / antivirus software. (Refer: Firewall and port settings) Confirm the hardware is...
Tue, 18 Jun, 2024 at 4:35 PM
Use a (analog) headset instead of built in computer microphone. Reduce ambient noise such as nearby speakers or fans. Adjust the distance of ...
Tue, 18 Jun, 2024 at 4:35 PM
The phone summary report gives you a quick summary of calls handled by your support agents. You can use this report to find out which of your support hotlin...
Tue, 18 Jun, 2024 at 4:35 PM
Freshdesk's cloud-based telephony integration is used to extend customer support through phone directly from your helpdesk. You can experiment with it...
Tue, 18 Jun, 2024 at 4:35 PM
Here are the basic troubleshooting steps to follow when you are having problems with the phone channel Upgrade Browser and Flash to latest version. E...
Tue, 18 Jun, 2024 at 4:36 PM
Ensure your network ports aren’t being blocked by Firewall / router / antivirus software. (Refer: Firewall and port settings) Confirm a network conn...
Tue, 18 Jun, 2024 at 4:36 PM
Use ethernet and not WiFi. The wireless medium adds to the packet loss and can cause issues with call quality and hence must be avoided. If you ...
Tue, 18 Jun, 2024 at 4:36 PM
Firewall Clients (Browser and App) should allow outgoing UDP connections to the public internet and allow return traffic in response. Since our service ...
Tue, 18 Jun, 2024 at 4:36 PM
Note: Number porting is available only for US and on Beta for Australian numbers currently. You can port your number to Freshdesk from any existing servic...
Tue, 18 Jun, 2024 at 4:44 PM
In addition to the existing phone channel features that we currently offer today, we are pleased to inform advance f...
Tue, 18 Jun, 2024 at 4:45 PM