Working with Legacy Reports in Freshdesk
Reporting in freshdesk lets you identify problems in your helpdesk and keep tabs on all the metrics that matter to you. Measure and improve efficiency easil...
Tue, 18 Jun, 2024 at 4:43 PM
As your support requests increase in number, the amount of data in your helpdesk reports also increases. Viewing all this data at once can be overwhelming...
Tue, 18 Jun, 2024 at 4:45 PM
This feature is available only to select accounts. If you are an Estate or Forest customer and would like to enable it on your account, please write to sup...
Tue, 18 Jun, 2024 at 4:48 PM
The ticket properties export feature in Freshdesk allows you to schedule an export of ticket information, which can come in handy for: Creating hourly r...
Tue, 18 Jun, 2024 at 4:49 PM
Applying filters to reports every time can be time-consuming. Instead, Freshdesk lets you save the reports after generating them so you can easily access ...
Tue, 18 Jun, 2024 at 4:49 PM
Recurring SLA violations are often a result of poor support processes, an inefficient vendor you are currently working with, a particular team or agent sla...
Tue, 18 Jun, 2024 at 4:51 PM
When you're running a large support team, reporting comes with its own set of unique challenges and requirements. Depending on what kind of industry yo...
Tue, 18 Jun, 2024 at 4:51 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and custome...
Tue, 18 Jun, 2024 at 5:12 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Tue, 18 Jun, 2024 at 5:14 PM
TABLE OF CONTENTS Timelines & Eligibility Changes in Reports Reports vs. Analytics User access to Analytics Timelines & Eligibility W...
Tue, 18 Jun, 2024 at 5:16 PM