Working with Legacy Reports in Freshdesk
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Tue, 18 Jun, 2024 at 4:36 PM
Scheduled reports let you keep track of how your helpdesk is doing without logging in. You can schedule both default and saved reports so that you reg...
Tue, 18 Jun, 2024 at 4:36 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Tue, 18 Jun, 2024 at 4:36 PM
The Group Performance report gives a Supervisor or a custom support manager a summary of their agents' effort and performance in the selected time per...
Tue, 18 Jun, 2024 at 4:36 PM
The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved tren...
Tue, 18 Jun, 2024 at 4:36 PM
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents a...
Tue, 18 Jun, 2024 at 4:37 PM
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan Current plan Filters for agen...
Tue, 18 Jun, 2024 at 4:37 PM
The Helpdesk In-depth report gives you an overview of your helpdesk system and all the important metrics associated with creating and resolving tickets. Th...
Tue, 18 Jun, 2024 at 4:39 PM
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate...
Tue, 18 Jun, 2024 at 4:41 PM
Plan Available Reports Filters Graphs link to ticket list? Refresh frequency Export reports Schedule reports Sprout Ticket Volume Trends By dat...
Tue, 18 Jun, 2024 at 4:42 PM