Complete guide to the Freshdesk Android app
This solution article helps support agents track time spent on resolving tickets via the Freshdesk iOS and Android apps. To learn how you can track time via...
Tue, 18 Jun, 2024 at 5:10 PM
Searching via Freshdesk on your Mobile App Search for tickets, customers/contacts, and knowledgebase articles (solutions) across your help desk, in the ...
Tue, 18 Jun, 2024 at 5:10 PM
Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can ...
Tue, 18 Jun, 2024 at 5:13 PM
Once you log in to the Freshdesk app, you will see the ticket list. The ticket list view displays the priority (low, medium, high, urgent), status (open, cl...
Tue, 18 Jun, 2024 at 5:15 PM