Only Freshdesk integrations that depend on the time-sheet entry feature can be used alongside eCommerce tickets. All other integrations will be ineffective....

The standard actions of “Reply”, “Forward” and “Add Note” can be executed.  Reply to a ticket: eBay restricts all responses to a 2000-character limit. S...

This article contains: 1. Will my customer know I’m using Freshdesk when I respond to their message? 2. Will this eBay-Freshdesk integration convert my...

Once you’ve linked your eBay account with your helpdesk, if a prospective buyer gets in touch with a question, it will be converted into a ticket in your he...

When a ticket is created for a product listed on eBay, the ticket will be automatically tagged with a set of tags to make it easier for you to search and fi...

eBay tickets created in Freshdesk will have the following default properties. Ticket Attribute Value Source eCommerce Priority Low St...

Buyer Contact Data: In order to protect the privacy of the buyer, eBay has certain restrictions in place. One of these restrictions is that sellers on eBay ...