Parent Child Ticketing

Setting up Parent Child Ticketing
Parent Child ticketing helps businesses resolve issues faster by allowing agents to divide a ticket into smaller sub-tickets, that can be worked on in para...
Tue, 18 Jun, 2024 at 4:39 PM
Automate parent-child ticketing workflows
Automations in parent-child ticketing makes collaboration hassle-free. Support teams can ensure important updates made to child tickets reflect in the paren...
Tue, 18 Jun, 2024 at 4:44 PM
Create a new child ticket automatically using a webhook
If certain tickets always need a child ticket to be created, or if you need a create a new child ticket after an existing child ticket is updated, you can u...
Tue, 18 Jun, 2024 at 4:45 PM
Creating child tickets on-the-go
When an agent decides to divide an existing ticket into Child tickets to work on in parallel, there are two ways to go about it: they can create it on-the-...
Tue, 18 Jun, 2024 at 4:47 PM
Creating child tickets using templates
You might find that some scenarios recur in your helpdesk so you can choose to save your common workflows, like employee on-boarding or returns processing,...
Tue, 18 Jun, 2024 at 4:49 PM
Parent Child Ticketing Views, Filters and Ticket Scope
Parent Child ticketing enables businesses to expedite issue resolution by allowing agents to break down tickets into smaller sub-tickets. These sub-tickets...
Tue, 18 Jun, 2024 at 4:57 PM