Sandbox-Freshdesk

Parent Child Ticketing 6

• Setting up Parent Child Ticketing
• Automate parent-child ticketing workflows
• Create a new child ticket automatically using a webhook
• Creating child tickets on-the-go
• Creating child tickets using templates

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Shared Ownership 5

• Shared Ownership and Ticket Views
• Circumventing automations rules that remove Shared Ownership
• Setting up Shared Ownership of Tickets
• Using Bulk Actions and Scenarios
• Enabling Shared Ownership

Collaborators 4

• How to measure the performance of Collaborators?
• What are the different Collaborator roles and privileges?
• How to set up Collaborators?
• Introduction to Collaborators

Collaboration with Threads 7

• Collaborate using Forward Threads
• What's changing with Threads - (Guide for existing customers)
• Collaborate within the ticket using Discussion Threads
• Collaborate on Notes, Agent or Customer replies using Private Threads
• Organize internal conversations with Threads

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Introduction to Collaboration 1

• Overview of Collaboration