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Collaboration in Ticketing
Parent Child Ticketing
6
Setting up Parent Child Ticketing
Automate parent-child ticketing workflows
Create a new child ticket automatically using a webhook
Creating child tickets on-the-go
Creating child tickets using templates
View all 6
Shared Ownership
5
Shared Ownership and Ticket Views
Circumventing automations rules that remove Shared Ownership
Setting up Shared Ownership of Tickets
Using Bulk Actions and Scenarios
Enabling Shared Ownership
Collaborators
4
How to measure the performance of Collaborators?
What are the different Collaborator roles and privileges?
How to set up Collaborators?
Introduction to Collaborators
Collaboration with Threads
7
Collaborate using Forward Threads
What's changing with Threads - (Guide for existing customers)
Collaborate within the ticket using Discussion Threads
Collaborate on Notes, Agent or Customer replies using Private Threads
Organize internal conversations with Threads
View all 7
Introduction to Collaboration
1
Overview of Collaboration
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