Sandbox-Freshdesk

If the contact is not a verified contact, the ticket cannot be converted to a topic. To verify a contact account, an activation email should be sent after w...

You can add the agents who would receive the moderation emails and would have permissions to moderate Forum Topics. To add agents to moderate your forums, p...

Forums is a community on your portal using which your customers could build an active discussion to find mutual solutions. You could join and be a part of t...

Unfortunately, there is no option for the customers to post anonymously in Forum. You can have the settings in such a way that only logged in users will be a...

To Manage the Forum settings, Go to Admin > Channels > Portals. Click Edit near the portal. Go to Manage Sections tab and scroll down to Forums...