Social
In general, a facebook page or an account can be added only to one specific Freshdesk account. In case you have linked the same Facebook account to another F...
Tue, 18 Jun, 2024 at 5:01 PM
Yes, it is possible to differentiate between a Facebook direct message and a Facebook post in Freshdesk. Unlike a ticket created via a Facebook post, a lock...
Tue, 18 Jun, 2024 at 5:09 PM
Facebook has recently introduced a messaging policy which does not allow apps to send messages to customers 24 hours after they have messaged a page. F...
Tue, 18 Jun, 2024 at 5:10 PM
The agent signatures will not be present when replying to a Facebook post because the replies will go from the support handle and not the agents'. Simil...
Tue, 18 Jun, 2024 at 5:12 PM
Freshdesk Twitter services are discontinued. Freshworks uses Twitter APIs to power tweets and DMs in Freshdesk. Over the past few weeks, Twitter has ma...
Tue, 18 Jun, 2024 at 5:16 PM