Sandbox-Freshdesk

Full-time agents are those in your core support team who will log into your helpdesk every day. Please navigate to Admin -> Team -> Agents -> Click...

An agent role would change as time progresses while working on your Helpdesk. You sometimes would have the necessity to change a concerned agent from full t...

Occasional agents are required on the portal to follow a certain process or be notified of a few issues. These updates or email notifications would come int...

If your portal has occasional agents who would log in according to the necessity and workflow involved, they would need a day pass. A day pass allows them t...

The API key for an agent - full time or occasional is available in the profile settings which can be accessed by clicking on the profile icon that gives you...

Agents are the persons who handle tickets and work with customer problems. An agent's functionality depends on the expertise, the level of support the a...

 If you are getting an error Email has already been taken View User, then click on View User which would redirect you to the contact's profile. This ind...

If you have members in your team who would not be accessing your Freshdesk Account on a daily basis, but only a few days in a month, you could add them as O...

As an Organization Administrator, you can change other agents’ names by following the steps below, Navigate to the bottom left corner of your Freshdesk a...

As an admin, if you want to have a common signature for all ticket replies, click on Admin > Workflows > Email notifications > Templates > Agent...