FAQ Agents (11)

What is the difference between a Full-time agent and an Occasional agent?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
How to make a full-time agent into an occasional agent?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:45 PM by Fawzia Aleem
Are occasional agents charged if they are not logged into the support portal ?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:47 PM by Fawzia Aleem
What is the cost of a day pass and how do I buy it ?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:48 PM by Fawzia Aleem
Can an occasional agent access the API without logging in ?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:50 PM by Fawzia Aleem
How to add an agent or user to the helpdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:50 PM by Fawzia Aleem
Issue when adding a new agent. 'Email address already exists. View User'

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:52 PM by Fawzia Aleem
How do you create occasional agents?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:55 PM by Fawzia Aleem
How to change an Agent's Name?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:03 PM by Fawzia Aleem
How to set up agent signature?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:04 PM by Fawzia Aleem