Issue when adding a new agent. 'Email address already exists. View User'

 If you are getting an error Email has already been taken View User, then click on View User which would redirect you to the contact's profile. This indicates that there is an existing contact with the same email address. 

• If you have an agent seat available, then click on Convert to an agent from the contact's profile.
• If you do not have an agent seat available, and are wanting to replace the email address of an already existing agent, then please follow the below steps:
  • Click on edit add a secondary dummy email address to the contact such as 'a@a.com'.
  • Make the dummy email address the default email address of the contact. 
  • Remove the original email address.
  • Save the changes. 
  • Once done, you would be able to change the email address under Admin > Agents as well.