Sandbox-Freshdesk

Freshdesk lets you annotate images sent as ticket attachments and used in a knowledge base article. You can highlight specific portions to help customers un...

Note: This feature is only available on Freshdesk Mint and is currently in Beta. Please drop an email to support@freshdesk.com if you'd like to have it ...

When your customers create a ticket in your support portal or using the help widget, they probably would have gone through your solution articles already...

When a conversation in the ticket extends to more than a couple of interactions, support agents often collect all the necessary information about the scenar...