API
You can make use of the Freshdesk API to view the Product details using the Product ID. You can fetch the product ID by navigating to Admin > Multiple pr...
Tue, 18 Jun, 2024 at 4:47 PM
You will not be able to update Ticket fields using API.
Tue, 18 Jun, 2024 at 4:55 PM
We have the Sandbox feature, that is a test environment for accounts only in the Forest plan. However, if you are in one of the lower plans you can create a...
Tue, 18 Jun, 2024 at 4:57 PM
Yes, you can set up logos and pictures in an agent signature. Kindly refer this link for more information.
Tue, 18 Jun, 2024 at 4:59 PM