Sandbox-Freshdesk

Any email that is added to a Freshworks product as an agent will have a Freshworks profile. If you want to change the email addresses associated with your p...

The Freshdesk branding at the bottom of the customer support portal would automatically be removed once your account is upgraded to a paid plan. 

The order of your SLA policies is important. The first SLA Policy that matches all conditions for a ticket will be applied to it, so remember to order your ...

There is no storage limit on the Freshdesk platform. All the data is stored in Cloud. Click here to learn more.

There is no limit for the number of occasional agents in your account. You could add as many occasional agents as you want. But occaisonal agents need a day...

Audit Log in Freshdesk helps admins oversee the changes made in the account by others. This feature focuses on What the change was Who made this chang...

To edit ticket fields, Go to Admin > Workflows > Ticket fields  Click on the field and make changes. Click Save Field

You can contact your account's Administrator to change your email address under Admin > Team > Agents.

Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal wit...

The SLA timer will not run on tickets when the ticket is in an SLA OFF status. You could check if the SLA timer for the statuses that you had mentioned is t...