Dashboard
All tickets that have SLA-off statuses would be taken into consideration when displaying the 'On-hold' count.
Tue, 18 Jun, 2024 at 4:46 PM
It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead. To know more about Team Dashboard you can check...
Tue, 18 Jun, 2024 at 4:47 PM
The Dashboard would refresh once every 30 seconds for the Score cards and Bar charts (Live widgets). For the Customer Satisfaction and Leaderboard the refre...
Tue, 18 Jun, 2024 at 4:49 PM
You will see this error message (shown in screenshot below) on your dashboard as part of the: Live widgets (Scorecard & Bar Chart widgets) - when the ...
Tue, 18 Jun, 2024 at 4:52 PM
In the Dashboard, the option Available agents will show all the agents who are available for the Automatic ticket assignment. An Admin or a Supervisor can m...
Tue, 18 Jun, 2024 at 4:54 PM
You can configure who can view the Team Dashboards. This can be set as All agents or Agents in Group and specify the groups that can view the Dashboard. To ...
Tue, 18 Jun, 2024 at 4:54 PM
Only the Admin/ Supervisor will be able to create Team dashboards. To know more about the same you can visit the article.
Tue, 18 Jun, 2024 at 4:55 PM
An account can have a maximum of 15 team dashboards. And each team dashboard can have the following widgets and respective counts: Scorecards 15 Bar ...
Tue, 18 Jun, 2024 at 4:56 PM
Different widgets are: Score card Bar Chart Customer Satisfaction Leaderboard Ticket Trends Time Trends SLA Trends To know more about the compl...
Tue, 18 Jun, 2024 at 4:58 PM
The Dashboard is to track the metrics of the agents working in your organization and it is not intended for Customer use and there would not be available fo...
Tue, 18 Jun, 2024 at 4:59 PM