Getting Started with Freshdesk Analytics

Support metrics in Freshdesk Analytics
Freshdesk Analytics helps you view, analyze, and share information about your business, identify gaps, and quickly address them. The data in Freshdesk Ana...
Tue, 18 Jun, 2024 at 5:11 PM
Filtering reports in Analytics
Feature Old Plan Current Plan Filtering reports Sprout+ Free+ Filtering widgets Estate+ Pro+ As your support requests increase in number, the am...
Tue, 18 Jun, 2024 at 5:13 PM
Exporting your data in Analytics
The data export feature in Freshchat allows you to schedule an export of ticket information, which can come in handy for: Creating daily reports for dash...
Tue, 18 Jun, 2024 at 5:14 PM
Coming soon: AI-powered Ticket Forecast
Freshworks Analytics offers AI-powered predictive capabilities in the form of Forecasting for Freshdesk. With Forecasting, you can now see projections for h...
Tue, 18 Jun, 2024 at 5:16 PM