Sandbox-Freshdesk

Real time dashboards and reporting 1

• Checking recent helpdesk activity

Getting Started with Freshdesk Analytics 14

• Getting Started with Freshdesk Analytics
• Introduction to Analytics
• An overview of Omnichannel curated reports
• Saving reports in Analytics
• Cookies and Browser settings for Analytics

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Exploring Curated Reports 21

• Group Performance Report in Analytics
• Performance Distribution Report in Analytics
• Ticket Lifecycle Report in Analytics
• Unresolved tickets in Analytics (Helpdesk Ticket Volume)
• Understanding the curated knowledge base reports

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Working with Custom Reports 11

• Creating a custom report for your knowledge base
• Applying report filters in custom reports
• Text widgets and widget styling in custom reports
• Build your own chart widgets in Analytics
• Adding group by as a filter in Analytics

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Upgrade from Legacy Reports to Analytics 2

• How to set up Custom Widgets in Analytics
• Accessing your existing Legacy Reports on Analytics