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+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
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Reporting and Analytics
Real time dashboards and reporting
1
Checking recent helpdesk activity
Getting Started with Freshdesk Analytics
14
Getting Started with Freshdesk Analytics
Introduction to Analytics
An overview of Omnichannel curated reports
Saving reports in Analytics
Cookies and Browser settings for Analytics
View all 14
Exploring Curated Reports
21
Group Performance Report in Analytics
Performance Distribution Report in Analytics
Ticket Lifecycle Report in Analytics
Unresolved tickets in Analytics (Helpdesk Ticket Volume)
Understanding the curated knowledge base reports
View all 21
Working with Custom Reports
11
Creating a custom report for your knowledge base
Applying report filters in custom reports
Text widgets and widget styling in custom reports
Build your own chart widgets in Analytics
Adding group by as a filter in Analytics
View all 11
Upgrade from Legacy Reports to Analytics
2
How to set up Custom Widgets in Analytics
Accessing your existing Legacy Reports on Analytics
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