When you solve customer issues as a field service provider, it is always a good practice to get sign off from the customer before resolving service tasks an...

The new map view for service tasks enables field supervisors and administrators to visualize problem areas on a map and assign resources accordingly. This c...

Service Task forms can be used by your support agents to create new service tasks if a particular customer ticket requires field team response. It is access...

A significant part of providing field service efficiently is dependent on ensuring you have the right information such as the customer’s contact details and...

Managing field employees and service tasks Once a service task is created, the field technician to whom the service task is assigned will receive a notific...

The Offline Availability feature for Field Service Management ensures that your field technicians can still access crucial information such as their tasks, ...

Creating, assigning and managing service tasks What is a service task? In Freshdesk Field Service Management (FSM), a service task is a task or a job t...