Sandbox-Freshdesk

At a minimum, cardholder data consists of the full Permanent Account Number (PAN). Cardholder data may also appear in the form of the full PAN plus any of t...

The PCI DSS is not completely secure or hacker-proof. However, they are a standard set of fundamental security controls framed to deal with the most common ...

There are two ways in which data can be entered into the PCI field.  Customers can fill in their card number in the ticket form directly, or Agents with ...

Adhering to PCI compliance standards ensures the cardholder data is handled in a secure manner that helps reduce the likelihood of sensitive financial accou...

No. We will not provision exporting data from Freshdesk Vault. On the other hand, the sensitive data can be cleared off by different means. (Deleting a tick...

The PCI field can accept any single line text - this includes any UTF-8 character. Thus, any sensitive or confidential information of customers can be store...

The PCI field is available as a Custom field in Freshdesk. It is available in the drag-and-drop section under Admin > Workflows > Ticket Fields. 

There will always be incidents where irrespective of the measures in place a customer or agent inputs a full PAN into locations outside of the dedicated PCI...

The data entered in the PCI field is stored in a Virtual Private Cloud (VPC) that is not connected to any of Freshdesk’s subsystems. The data, conversation...

The information entered in the PCI field is stored in a secure environment outside of Freshdesk. The Virtual Private Cloud (VPC) used to store the encrypted...