Field Service Management

How much do field technician licenses cost?
It costs USD 29 per field technician per month. You can add or remove Field Technicians by going to Admin >  > Field Service Management > Manage.
Tue, 18 Jun, 2024 at 5:14 PM
What is the difference between Field technician and Customer service technician roles in Freshdesk?
Customer Service Technicians can create service tasks and manage contacts in addition to the other privileges available to Field technicians. Field Tech...
Tue, 18 Jun, 2024 at 5:14 PM
Can a service task have child service tasks?
Yes, you can create child service tasks under a parent service task.
Tue, 18 Jun, 2024 at 5:15 PM
Can a child service task be linked to another child service task
No. Child service tasks cannot be linked to other tasks.
Tue, 18 Jun, 2024 at 5:16 PM
Can I create a service task without having to create a support ticket first?
Yes, you can create a service task without having to create a support ticket first. Refer to this article for more details.
Tue, 18 Jun, 2024 at 5:16 PM
Can I convert a support ticket to a service task?
A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.
Tue, 18 Jun, 2024 at 5:16 PM
What are the default field service roles available in Freshdesk?
Currently, Freshdesk has two default roles for field service - Field technician and Customer service technician. Field technician: Can view, reply, upda...
Tue, 18 Jun, 2024 at 5:17 PM
How different is login for a Field Service Agent?
The login process for all agents in Freshdesk are the same, be it a Freshdesk Support Agent(Full time/ Occasional), or a Field Service Agent.
Tue, 18 Jun, 2024 at 5:17 PM