Field Service Management
It costs USD 29 per field technician per month. You can add or remove Field Technicians by going to Admin > > Field Service Management > Manage.
Tue, 18 Jun, 2024 at 5:14 PM
Customer Service Technicians can create service tasks and manage contacts in addition to the other privileges available to Field technicians. Field Tech...
Tue, 18 Jun, 2024 at 5:14 PM
Yes, you can create child service tasks under a parent service task.
Tue, 18 Jun, 2024 at 5:15 PM
No. Child service tasks cannot be linked to other tasks.
Tue, 18 Jun, 2024 at 5:16 PM
Yes, you can create a service task without having to create a support ticket first. Refer to this article for more details.
Tue, 18 Jun, 2024 at 5:16 PM
A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.
Tue, 18 Jun, 2024 at 5:16 PM
Currently, Freshdesk has two default roles for field service - Field technician and Customer service technician. Field technician: Can view, reply, upda...
Tue, 18 Jun, 2024 at 5:17 PM
The login process for all agents in Freshdesk are the same, be it a Freshdesk Support Agent(Full time/ Occasional), or a Field Service Agent.
Tue, 18 Jun, 2024 at 5:17 PM