Sandbox-Freshdesk

Every conversation your bot has with your customers is recorded on the Conversations page. You can view all the messages exchanged between the bot and the c...

With Freddy Self-service, you can build a bot without requiring custom development. It is as easy as connecting a few dots with numbers. We’ll walk you thro...

Your brand design is essential. It conveys a lot to your customers about you. You’ve probably invested a lot of time and effort into your brand design. This...

You can enable your Freddy Self-service bot to understand the intent of your customers in a conversation. You can set up questions and their variations...

Multiselect allows your customers to select more than one option as applicable while conversing with your bot. Restricting customers to a single select radi...

You can make extensive API calls to any external system to fetch or push data and display it as part of the bot conversation. You do not have to pass parame...

Using conditions, you can interlink dialogs based on a set of rules or logic to solve for your use-case in the bot builder. The Conditions tab under a dialo...

Versioning enables you to create and manage multiple releases or versions of the same bot. If you want to add or optimize existing workflows in a publishe...

One of the essential aspects of a conversational bot is the bot’s ability to carry on a conversation with your customers. The bot should be capable of recei...

Quick Actions enables customers to move around quickly in a bot conversation. You can allow your customers to go to the previous or a different dialog or co...