Sandbox-Freshdesk

Deploying your bots on your support channels 8

• Freddy Self-service for mobile apps
• Use Freddy Self-service widget and assign to Freshchat agent
• How to deploy your bots on Facebook Messenger
• Using different bot flows for multiple Freshchat channels/topics
• Deploying your Freddy Self-service bot on the Freshchat widget

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Freddy Self-service FAQs 4

• Freddy Self-service billing FAQs
• The A-Z of the Bot Builder in Freddy Self-service
• What are the input options supported by the Freddy Self-service bot?
• What are the differences between using the Freddy Self-service widget and the Conversations widget?

Getting started with Freddy Self-service 13

• Conversations in the chatbot builder
• How to build a simple bot flow with Freddy Self-service
• Customizing your bot widget
• Configuring Freddy Answers in Freddy Self-service
• Enabling Multiselect in your Freddy Self-service bot conversation

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Advanced configuration in Freddy Self-service 6

• Bot activities
• Setting up parameters for contextual support
• Configuring Multipart form API in Bot Builder
• Using custom Javascript functions in Freddy Self-service bots
• Making use of Named-Entity Recognition (NER) in the bot builder

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Multilingual Bots using Freddy Self-service 2

• Configuring multilingual support in Freddy Self-service
• Deploying multilingual bots with Freddy Self-service

Freddy Self-service Integrations 2

• Assign a conversation to a Freshchat Agent from chatbot
• Integrating Freshdesk with Freddy Self-service