Sandbox-Freshdesk

Automation rules that run on service task updates let you automate actions on your helpdesk when specified events occur in a service task in real-time. You ...

For tickets with certain properties, you may wish to automatically create service tasks. To do so, you’ll need to access Admin → Workflows → Automations → T...

These automation rules run on every new service task created and performs actions based on predefined conditions. These rules let you automate actions such ...

Automations save you both time and effort by automatically performing repetitive tasks so your field technicians can focus on providing service to customers...

Quite often, field technicians make their way to a service appointment only to find out that the customer is not available. This often happens when customer...