Help and Troubleshooting
To create a custom report in Freshdesk Analytics, you need to add widgets and metrics. Watch the video to know more.
Tue, 18 Jun, 2024 at 5:15 PM
Agents and CSMs can set up rules to prevent new ticket notifications from being sent depending on specific scenarios. In this video, we’ll show you how to...
Tue, 18 Jun, 2024 at 5:15 PM
You can export the reporting data from Freshdesk regularly for use in your third-party reporting tool. Watch this video to know more.
Tue, 18 Jun, 2024 at 5:16 PM
Filters in reports help you drill down into a specific set of data and identify problem areas or derive insights. Watch this video to a...
Tue, 18 Jun, 2024 at 5:16 PM
In this video, we'll show you how you can compare or display your report's metrics in percentages.
Tue, 18 Jun, 2024 at 5:16 PM
Curated reports are readymade reports available in Analytics. If your account is on the Estate or Forest plan, you can make changes to it ...
Tue, 18 Jun, 2024 at 5:17 PM