Sandbox-Freshdesk

Setting up custom email automations for specific scenarios when tickets are created or updated helps agents save time and meet unique requests. We’ll go t...

In this video, we show you how you can create a rule to automatically send out an email in response to a negative CSAT survey. 

In this video, we'll show you how to compare current helpdesk trends with the previous month’s data. 

If none of your emails are getting converted to tickets, we've put together a few ways to go about fixing it yourself. First, you need to check if ...

Learn how to delete and restore Agents in Freshdesk. 

Learn how you can assign tickets to groups or the right agents based on certain unique scenarios to improve productivity. This video will wal...

There are two different ways of connecting email addresses to Freshdesk – default server and custom server. A default server lets you use Freshdesk serve...

Every ticket in Freshdesk is being updated by requesters, agents or the system constantly. You can receive a daily report that contains...

In this video, we'll teach you how to update an agent’s profile based on your role as an agent, admin, or organization admin. Watch the video to learn...

If specific emails are not getting converted into tickets, there could be a few issues behind the scenes. Two possible reasons are that the contact tha...