Collaborators
With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. ...
Tue, 18 Jun, 2024 at 5:03 PM
With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. Col...
Tue, 18 Jun, 2024 at 5:06 PM
TABLE OF CONTENTS Inviting a collaborator to a ticket Adding Collaborators and defining their scope from Admin page Allowing agents to add Collabor...
Tue, 18 Jun, 2024 at 5:09 PM
TABLE OF CONTENTS Who is a Collaborator? Why do we need them? Who is a Collaborator? Why do we need them? Your agents are in the front line to...
Tue, 18 Jun, 2024 at 5:13 PM