Advanced configuration in Freddy Self-service

Bot activities
Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...
Tue, 18 Jun, 2024 at 4:53 PM
Setting up parameters for contextual support
When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...
Tue, 18 Jun, 2024 at 5:00 PM
Configuring Multipart form API in Bot Builder
What is Multipart form APIs?   Multipart form data format in REST APIs combines one or more sets of data into a single body, separated by boundaries. Yo...
Tue, 18 Jun, 2024 at 5:07 PM
Using custom Javascript functions in Freddy Self-service bots
Freddy Self-service allows you to use Javascript (JS) functions when you want to perform a set of actions if these actions aren’t available by default. Let&...
Tue, 18 Jun, 2024 at 5:09 PM
Making use of Named-Entity Recognition (NER) in the bot builder
Named-entity recognition (NER) is the ability of your bots to identify and retrieve customer information and properties from a conversation. In the bot buil...
Tue, 18 Jun, 2024 at 5:13 PM
How to set up custom properties (attributes) in Freddy Self-service?
You can set custom properties or attributes picked up from your customer and bot’s conversation. You can set these custom properties either for the customer...
Tue, 18 Jun, 2024 at 5:14 PM