Freshdesk-Freshservice integration
No, the integration will work only if the accounts are in the same data center (region).
Tue, 18 Jun, 2024 at 5:10 PM
No. Freshservice agents cannot raise Freshdesk tickets using this integration.
Tue, 18 Jun, 2024 at 5:13 PM
Currently, this is not *directly* possible for Freshdesk admins. By adding tags & syncing fields from Freshservice, it is possible to set up reports on ...
Tue, 18 Jun, 2024 at 5:13 PM
If the agents are the requesters on the Freshservice ticket, they will receive email notifications.
Tue, 18 Jun, 2024 at 5:14 PM
Yes. Agents on Freshdesk and Freshservice will be able to attach files similar to how they do it on normal tickets, incidents, or service requests.
Tue, 18 Jun, 2024 at 5:15 PM
You can achieve this by linking multiple tickets to a tracker in Freshdesk. You can then link the tracker to a Freshservice incident or a service request.
Tue, 18 Jun, 2024 at 5:17 PM
No. For audit logs, please reach out to support@freshdesk.com
Tue, 18 Jun, 2024 at 5:17 PM