Troubleshooting-Errors

My Freshdesk page is loading very slowly, what should I do?
When a Freshdesk page takes time to load, or you experience a timeout before performing certain tasks, try logging in to the account via an Incognito Window...
Tue, 18 Jun, 2024 at 4:58 PM
I am facing a latency issue with Freshdesk and it is not loading
When a Freshdesk page takes time to load, or if there is a timeout before performing certain tasks, try logging in to the account via an Incognito Window. ...
Tue, 18 Jun, 2024 at 5:05 PM
What should I do if I get an error message in Freshdesk?
If you get an error message while using Freshdesk, you will need to send us the Console Logs and X-Request ID so that we can troubleshoot effectively. To a...
Tue, 18 Jun, 2024 at 5:08 PM
Steps to Clear Local and Browser DNS cache
Steps to clear the Browser DNS Cache (Browser Specific): Chrome: Launch chrome browser Type chrome://net-internals/#dns in the address bar, then pres...
Tue, 18 Jun, 2024 at 5:09 PM