Freshdesk Omnichannel

How to use the Omnichannel dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 4:44 PM
Overview of Omnichannel Availability dashboard
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 4:46 PM
An overview of Omnichannel analytics
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 4:53 PM
Centralized Omnichannel agent management
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 4:54 PM
Sharing Freshcaller Account between Omnichannel and Freshworks CRM
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 5:02 PM
What is Omnichannel Custom Agent Status
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cu...
Tue, 18 Jun, 2024 at 5:07 PM
Omnichannel Holidays
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 5:08 PM
How to use Unified Customer Record (UCR) for Omnichannel
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 5:10 PM
Omnichannel Knowledge Base
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 5:10 PM
Omnichannel Business Hours
We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines con...
Tue, 18 Jun, 2024 at 5:10 PM