Freshdesk Omnichannel (13)

How to use the Omnichannel dashboard

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:44 PM by Fawzia Aleem
Overview of Omnichannel Availability dashboard

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
An overview of Omnichannel analytics

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem
Centralized Omnichannel agent management

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:54 PM by Fawzia Aleem
Sharing Freshcaller Account between Omnichannel and Freshworks CRM

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:02 PM by Fawzia Aleem
What is Omnichannel Custom Agent Status

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:07 PM by Fawzia Aleem
Omnichannel Holidays

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:08 PM by Fawzia Aleem
How to use Unified Customer Record (UCR) for Omnichannel

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:10 PM by Fawzia Aleem
Omnichannel Knowledge Base

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:10 PM by Fawzia Aleem
Omnichannel Business Hours

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:10 PM by Fawzia Aleem