TABLE OF CONTENTS Creating a forward thread Modifying the sorting order of Thread conversations  Forward Threads: limitations on quoted text Configurin...

Threads enable agents to have focused discussions around a specific topic inside the ticket on a chat-like interface without clogging up the main conversati...

TABLE OF CONTENTS Creating a discussion thread Limitations on Discussion Threads Notifications on Discussion Threads Using the Search bar for Threads  ...

TABLE OF CONTENTS Creating Private Threads on a ticket Modifying the sorting order of Thread conversations Configuring automation rules on Private Threa...

Threads help you to create organized discussions around specific topics or tickets. With Threads, you can discuss a topic in a chat-like interface inside th...

You can configure automation rules to trigger specific actions on a ticket based on Thread activities. By setting up Automation on Threads, you, as an Admin...

TABLE OF CONTENTS Private Notes Forward Threads Working with threads on the mobile app Threads: Limitations on the Mobile App Agents can invite stak...