Auto Triage
Auto Triage, powered by Freddy, provides intelligent ticket field values by analyzing existing ticket data. This makes it easy to tag and classify tickets a...
Tue, 18 Jun, 2024 at 4:46 PM
This feature is now available as part of the Freddy Copilot add-on. Auto Triage, powered by Freddy, auto-classifies incoming tickets to save agents’ tim...
Tue, 18 Jun, 2024 at 5:09 PM