Sandbox-Freshdesk

Response Assist 3

• Setting up the Thank You Detector
• Use canned response suggestions to respond to tickets faster
• Use solution article suggestions to respond to tickets faster

Freddy Answers 4

• Training Freddy Answers to provide instant resolutions
• How to create effective answers?
• Measure the performance of Freddy Answers using Insights
• What are bot flows? How to trigger bot flows in Freshdesk?

Freddy - Overview 4

• Freddy Auto-recharge in Freshdesk
• All things Freddy AI for CX
• Freddy sessions - billing FAQs
• How the Facebook Messenger API update for Europe and Japan impacts Freddy AI customers

Assist Bot 9

• Enabling 'Multiselect' in an Assist bot conversation
• Configuring 'Actions' in the Assist bot flows
• Basics of the Assist Bot
• Setting up your API Library in the Assist bot
• Setting up 'Quick Actions' in your Assist bot

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Freddy Reports 1

• Measure your CX automation performance with the Freddy Reporting app

Auto Triage 2

• Using Auto Triage suggestions
• Setting up Auto Triage

Making the most with Freddy 2

• Improve agent productivity with Freddy
• Making the most out of your solution articles with Freddy

Email Bot 1

• Auto-resolve customer tickets using the Email Bot

Freddy AI with generative AI enhancements 7

• Email Generator: Auto-create email responses with the Email Generator
• Solution article generator: Save time when creating help articles
• Summarize: Automate ticket summaries for efficient collaboration
• Rephrase: Improve support quality responses using AI
• Tone Enhancer: Match your tone to the context of the conversation

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