Analytics
Inside every report, you have the Export icon below the search bar. You can click this icon to export the report as a PDF but not as a CSV. However, you wil...
Tue, 18 Jun, 2024 at 5:11 PM
You can control your team's access to Analytics under Admin > Team > Roles > Reports section. You can provide them with View, Edit, or Manage ...
Tue, 18 Jun, 2024 at 5:12 PM
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Tue, 18 Jun, 2024 at 5:14 PM
The widgets are the entities you can configure based on any available metrics. They are available in the widget library on the right pane and categorized as...
Tue, 18 Jun, 2024 at 5:14 PM
Analytics in Freshdesk lets you identify problems and keep tabs on all the metrics that matter to you. With Freshdesk Analytics, you can analyze your entire...
Tue, 18 Jun, 2024 at 5:15 PM
Any inconsistencies you may notice between Reports and Analytics result from updated metric formulas in Analytics for better accuracy. Analytic's revam...
Tue, 18 Jun, 2024 at 5:16 PM
Freshdesk's curated reports in Analytics are the same as in Reports but with more metrics and better visualizations. They provide you with a 360 view of...
Tue, 18 Jun, 2024 at 5:17 PM