Sandbox-Freshdesk

Automations 30

• How to restrict certain domains in Freshdesk?
• How to ensure time trigger automation runs only once?
• How to automatically send custom notification to specific Slack channel?
• How to remove tags from tickets?
• How to automatically send custom email notification for new tickets from a particular requester?

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Email 29

• How to forward tickets to external users?
• How to enable or disable email notifications?
• How to set up email notifications and reminders for SLA violation?
• How to respond to multiple tickets with a common reply?
• How to fix incorrect agent reply address?

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Analytics 7

• How to export report data from Analytics?
• How to view and edit mode in Analytics?
• What is the difference between Curated and Custom reports?
• What are widgets in Analytics?
• How to export ticket activities from Analytics?

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Accounts and Billing 7

• How to upgrade my plan in Freshdesk?
• How to try a higher plan on Freshdesk
• What to do if account is blocked due to high traffic?
• How to resolve issues with password reset?
• What are the best practices to delete agent without losing ticket details?

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Agent Management 1

• How to change an agent's name?

Security 4

• How do I consent for data share and privacy policy?
• How do I delete user data?
• How do I export user data?
• How to delete old tickets in a given period of time?

Ticket list view 1

• How to filter tickets by creation date?