Freddy AI with generative AI enhancements
Customer support agents often need to respond quickly to customers, but drafting elaborate emails can be time-consuming. Our new Freddy AI capability, Email...
Tue, 18 Jun, 2024 at 5:07 PM
Support agents often have to create solution articles to help their customers understand products and offerings. This can be a time-consuming task that can ...
Tue, 18 Jun, 2024 at 5:08 PM
As a support agent, you know how important it is to provide accurate and timely information to your customers. But when tickets get long, keeping track of a...
Tue, 18 Jun, 2024 at 5:10 PM
Support agents often find themselves juggling between multiple tickets simultaneously. They need to respond to customers quickly, which often compromises th...
Tue, 18 Jun, 2024 at 5:10 PM
As a support agent, your ability to respond promptly to customer inquiries is crucial. However, it is equally important to maintain a personalized tone that...
Tue, 18 Jun, 2024 at 5:11 PM
Message expansion can greatly enhance an agent's productivity and efficiency when communicating with customers. With this feature, agents can write shor...
Tue, 18 Jun, 2024 at 5:11 PM
Agents will need access to the solution articles most relevant to the conversation they are handling at that moment. Agents often waste time switching tabs ...
Tue, 18 Jun, 2024 at 5:16 PM