Sandbox-Freshdesk

As a data controller, you need to assess the data you’re collecting in ticket fields or contact fields - you must ensure this is kept to a minimum just enou...

In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine.  As an administrator ...

In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine.  As an administrator ...

GDPR mandates that personal data should not be retained for periods longer than necessary for the purposes it was collected. Additionally, we must comply if...