Custom agent status

How to set up custom agent status - Freshdesk Omnichannel
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. Note:...
Tue, 18 Jun, 2024 at 5:10 PM
Understanding agent availability with Agent Activity reports
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cus...
Tue, 18 Jun, 2024 at 5:10 PM