Possible Reasons - End users not receiving emails sent from Freshdesk due to IP blacklisting or due to IP's low reputation Resolution Path: Get the ...

Possible Errors: Customers are unable to send outbound emails or replies from Freshdesk. Outgoing emails are blocked in the below cases, -- By the NOC te...

Possible errors: Emails sent from Freshdesk are moved to the spam folder.   Resolution Path:  1. Gather details from the customer: (i) Recipient email addre...

Possible Errors: Customers are unable to send outbound emails or replies from Freshdesk. Outgoing emails are blocked in the below cases, -- By the NOC te...

Possible Errors: Agent Email notifications are not being delivered. Resolution Path: 1. Gather details from the customer:  (i) Type of notification not re...

Possible Reasons - End users are not receiving emails sent from Freshdesk due to one of our NAT IPs in the blacklist.  Resolution Path: NAT IPs will be ...

Possible Errors: Email delivery failure - End users not receiving emails sent from Freshdesk Resolution Path: Log in to Sumologic - Add Time range and sear...

Possible Errors: Emails going to the SPAM folder despite enabling DKIM   Resolution Path:  Open Sumo Logic >> Search with “Ticket ID” and “email ...

Possible errors: Email/replies sent from Freshdesk to the end users are duplicated Resolution Path:  1. Gather details from the cx: (i) Recipient email ad...

Possible Reasons - End users not receiving emails sent from Freshdesk due to IP blacklisting or due to IP's low reputation Resolution Path: Get the ...