Sandbox-Freshdesk

When a customer has configured mandatory fields in their Helpdesk account, and if those fields are not provided with values in the webhook payload while cre...

When a customer says that they have configured a webhook but it did not perform the desired action, you can get the below details from the customer: Th...

The system triggers a webhook failure email when the initial webhook call fails and subsequent retry attempts also fail. Here is the sequence of retry attem...