Sandbox-Freshdesk

Sometimes, customers contact us to report that a few legitimate tickets have been mistakenly categorized as spam in Freshdesk during the ticket creation pro...

When a customer reports that they are receiving spam tickets, we can check the following :  What the source of the ticket is ? If it is Email, here are the...

Proactive spam filters are enabled by default for all accounts. Proactive spam filtering in Freshdesk works by employing various techniques to identify and ...