Sandbox-Freshdesk

If the agent wishes to change the 'From address' in a ticket they can manually change it from the dropdown in the ticket reply editor. ...

TABLE OF CONTENTS Advance email settings Limits on the outbound email Unable to choose a specific support address while creating an outbound email ...

Every outbound email your agents send from Freshdesk is immediately converted into a ticket. From this point, the email is treated as a one-on-one conversat...