Sandbox-Freshdesk

Canned responses can be created for, 1. Personal usage 2. For all agents in the Helpdesk 3. For specific groups  1. Personal Usage: Availabl...

Canned Responses are a predefined set of reply templates they can use with a single click by agents from within the reply editor. Canned responses can b...

Any agent with manage canned responses privilege under admin>>roles will be able to export/import canned responses. Exporting Canned Response: ...