Possible queries: I want my agents to see the tickets that are assigned to them and hide the other tickets. Is that possible? I want to give my agents re...

Possible queries: 1. I am receiving the "Ticket is either not there or you don't have permission" error message but the ticket is present in...

Possible Queries: I am unable to change the scope of an agent. The scope section is greyed out. Could you help me fix this? Resolution Path: I am un...