Exploring Curated Reports
The Group Performance report summarizes the group's effort and performance in the selected time period. You can sort your agent groups based on various ...
Tue, 18 Jun, 2024 at 4:44 PM
The performance distribution report lets a customer support manager understand how the support operation effort is distributed based on time metrics. Th...
Tue, 18 Jun, 2024 at 4:45 PM
Recurring SLA violations are often the result of inadequate support processes, ineffective vendor collaboration, lapses in team performance, and so on. With...
Tue, 18 Jun, 2024 at 4:46 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The...
Tue, 18 Jun, 2024 at 4:46 PM
With the knowledge base curated reports, admins and agents can get key insights about their article and agent performance so that the content creation pr...
Tue, 18 Jun, 2024 at 4:50 PM
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk Analytics' Time Sheet Summary gives you...
Tue, 18 Jun, 2024 at 4:51 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ First contac...
Tue, 18 Jun, 2024 at 4:53 PM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets first responded within SLA % (First ...
Tue, 18 Jun, 2024 at 4:53 PM
Feature Plan Ticket drill-down Garden + Custom drill-down Estate + Custom property widget Estate + Tickets resolved within SLA % (Resolution SL...
Tue, 18 Jun, 2024 at 4:53 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Tue, 18 Jun, 2024 at 5:02 PM