Sandbox-Freshdesk

Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. It provides insight...

Curated reports give you insights into your team’s performance across Freshdesk, Freshcaller, Freshchat.  You can validate performance across channels effor...

Feature Old Plan Current Plan Saving reports Blossom+ Growth+ Saving widgets Estate+ Pro+ Reapplying filters to your reports and widgets every ti...

For the Analytics module to work seamlessly, some specific cookies should be enabled and ensured that they are not blocked by any browser extensions/ firewa...

If you are operating from Germany, you can adhere to German labor laws, which prohibit administrators from accessing performance data of agents under a Germ...

TABLE OF CONTENTS What is a metric? How to create custom metrics? Custom metrics functions How to access the metrics you create? Sample Metrics F...

Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports to regul...

Sometimes, narrowing down the dataset is essential to find the root cause of the problem. You can make use of Analytics and drill down on red flags up to th...

You can now share reports and set the access levels for each report that can be given to agents/collaborators in your Freshdesk account. A quick guide to s...