Roles - Planwise Limitation
Modified on: Tue, 18 Jun, 2024 at 3:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible Errors :
-Customer wants to restrict certain agents from accessing few modules within their Freshdesk account.
Resolution Path :
-It is important to note that Custom Roles can only be created on Pro/Estate and Enterprise/Forest plans only. In case the customer's account is on a lower plan, they would not be able to make any customizations on the user's roles and permissions to create a custom role.
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