Replies to closed tickets to create new ticket
Modified on: Tue, 18 Jun, 2024 at 3:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are scenarios where the admins would not prefer to reopen the ticket when a new reply is received for a ticket that is in a closed state for quite some time. They prefer to create the new reply received on the ticket as a new ticket and the old ticket could remain closed.
TABLE OF CONTENTS
We can achieve this either by setting up a webhook or using the new automation action to create a new ticket.
Setting up webhook to create a new ticket:-
Creating a new ticket using default action:-
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