Replies to closed tickets to create new ticket

There are scenarios where the admins would not prefer to reopen the ticket when a new reply is received for a ticket that is in a closed state for quite some time. They prefer to create the new reply received on the ticket as a new ticket and the old ticket could remain closed.

TABLE OF CONTENTS

• Setting up webhook to create a new ticket:-
•  Creating a new ticket using default action:-

We can achieve this either by setting up a webhook or using the new automation action to create a new ticket.

Setting up webhook to create a new ticket:-

 Creating a new ticket using default action:-