Ticket updates
How to set up ticket update rules to trigger survey emails? By default when the CSAT option is enabled under Admin -> CSAT, the CSAT links would be s...
Tue, 18 Jun, 2024 at 3:42 PM
The product offers default email notifications that can be enabled for agents and customers in various scenarios. But, if the admin would like to setup cust...
Tue, 18 Jun, 2024 at 3:42 PM
TABLE OF CONTENTS How to find the Merged tickets? How to notify a customer when the ticket is merged? How to find the Merged tickets? The mer...
Tue, 18 Jun, 2024 at 3:42 PM
There may be cases where the conditions of a ticket align with those of a rule, yet the rule may not have detected the ticket and therefore no actions would...
Tue, 18 Jun, 2024 at 3:42 PM
If you wish to reopen a closed ticket when the customer replies, you can enable the default automation rule ‘Automatically reopen tickets when the customer ...
Tue, 18 Jun, 2024 at 3:43 PM
There are scenarios where the admins would not prefer to reopen the ticket when a new reply is received for a ticket that is in a closed state for quite som...
Tue, 18 Jun, 2024 at 3:43 PM