List automations API

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 3:43 PM by Fawzia Aleem

We have APIs to list, create, view, delete and update canned responses in Freshdesk.  We can share the below API documentation with the customer - https://developers.freshdesk.com/api/#automations


The API is paginated and if the customer has more than 30 rules, we need to include the pagination parameter in the API endpoint.


Here's a sample endpoint - 


Ticket creation - https://coachaccount.freshdesk.com/api/v2/automations/1/rules - Here 1 indicates ticket creation rules


https://coachaccount.freshdesk.com/api/v2/automations/1/rules?page=1 or https://coachaccount.freshdesk.com/api/v2/automations/1/rules?per_page=100&page=1


Ticket update - https://coachaccount.freshdesk.com/api/v2/automations/4/rules - 4 indicates ticket update rules 


https://coachaccount.freshdesk.com/api/v2/automations/4/rules?page=1 or https://coachaccount.freshdesk.com/api/v2/automations/4/rules?per_page=100&page=1



Time Triggers - https://coachaccount.freshdesk.com/api/v2/automations/3/rules - 3 indicates time trigger rules. 



https://coachaccount.freshdesk.com/api/v2/automations/3/rules?page=1 or https://coachaccount.freshdesk.com/api/v2/automations/3/rules?per_page=100&page=1



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article